500ML Heat Preservation Coffee Mug

Delivery time is between 3 to 6 working days. delivery days are from Monday to Saturday(no delivery on Sunday). Processing and shipping will be delayed on weekends and Pakistan's official national holidays, such as Independence Day and Eid. When the holiday shopping season is in full swing, delivery can take up to seven business days. Our customer service team will contact you through a call or use Whatsapp to confirm your order. You will be receiving a tracking code in your email once your order has been fulfilled. Processing and shipping will be delayed on weekends and Pakistan's official national holidays, such as Independence Day and Eid. It is your responsibility to make certain that someone is accessible to accept your order; otherwise, we may have to return it. Your order will be delivered to you in a safe and timely manner. If you have any more questions regarding it, you may contact us at 0300-1234567[ WhatsApp Only ] or send us an email at decencystore112@gmail.com.

RETURN

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returned products must be returned via traceable delivery, such as by courier. The customer is responsible for the return shipping costs. In order to avoid being fined, the product must be returned in the same condition it was shipped in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To start a return, you can contact us at decencystore112@gmail.com.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refund requests will be processed within 5 working days. Bank Transfer, Jazz Cash, Easy Paisa, or Store Credit can be used as a type of refund. If more than 15 business days have passed since we approved your return, please contact us at decencystore112@gmail.com.

ORDERS

How do I place an order?

Placing orders at Livit is easier than it ever was! Just search for your desired product, and add it to your cart. Proceed to checkout and set up your billing information to complete your order.

Do I need an account to place an order?

 An account is recommended while ordering. However, you can place your order without an account as well.

How do I track my order?

Check your E-Mail to find the tracking number sent to you after your order is fulfilled. You may further track your order by visiting our partner's portal.

How can I cancel or change my order?

Contact Livit support through E-Mail or call for assistance. Alternatively, you could log in using your account, go to My Orders, find the one you want to be altered and alter it easily.

Can I change or cancel an order after I've submitted it?

Items cannot be cancelled or changed once the order is processed.

Is buying online safe?

Livit ensures the quality of the products are up to standard and meet the requirement of our customers, We believe in customer loyalty and aims to become the perfect solution for online shopping.

PAYMENT

What payment options are available?

Currently, we offer Cash on Delivery.

How safe is my payment on your site?

We don't accept any payment on the website. Our only Payment method is Cash On Delivery(COD). No need to worry.

SHIPPING

How long does it take for me to receive my order?

Generally, it takes 3-6 working days during sales time can be extended to 6-10 days depending on the city.

Do you ship Internationally?

No, we currently do not ship internationally.

What if I need to change my shipping address?

As long as the order is not booked for shipment companies you can request for change in address to our official business WhatsApp helpline or Call us.

RETURNS, REFUND EXCHANGE

What if I receive a defective, damaged, or faulty product?

We offer 7 days return policy in case of a damaged or faulty product or a wrong product/design being delivered.

I have received a wrong product?

Don’t need to worry, Contact us immediately with your ordered item details and received wrong item pictures, after successful verification, we will send you an exchange item or will arrange delivery for your ordered item.