Delivery usually takes 2–5 working days within Karachi and 3–7 working days for other cities in Pakistan.

Yes, we offer express shipping within Karachi only. For other cities, standard delivery options are available.

Yes, our team may contact you via call or WhatsApp to confirm your order before dispatch.

Yes! Once your order is shipped, we will provide you with a tracking number so you can check your order status anytime.

Yes, you can add multiple items to a single order. For bulk or large orders, feel free to reach out to us via WhatsApp for assistance.

If your order is delayed or hasn't arrived, please contact us on WhatsApp with your order number and we'll provide an update right away.

We accept Cash on Delivery (COD) and other available online payment methods at checkout. COD carries no extra charges.

Yes! Orders of PKR 10,000 and above qualify for free shipping automatically — no code needed.

Yes! Use code DECENCY5 at checkout to receive 5% off your purchase. We also run seasonal sales — follow us on social media for the latest offers.

Absolutely. Our checkout is fully secured and your payment details are protected at all times.

We offer an easy return/exchange policy within 3 days of delivery if the product is damaged or incorrect.

Please contact our support team immediately via WhatsApp with your order details and photos of the damaged item. We'll resolve it as quickly as possible.

Refunds are issued via store credit or through the original payment method, depending on the situation and how the order was paid.

Orders can only be changed or cancelled before dispatch. Please contact us as soon as possible via WhatsApp for assistance.

You can reach our customer support team through the WhatsApp button on our website. Simply click it to get in touch with us directly.

Yes, all product images are real and closely represent the actual item. Minor differences may occur due to lighting. We can also provide a product video upon request.

Yes, we only sell quality-checked and authentic products. Your satisfaction is our top priority.

Yes, a size chart is available on each product page. If you're still unsure, feel free to message us on WhatsApp and we'll help you choose the right size.

Yes, popular items are restocked regularly. Message us on WhatsApp with the product name and we'll notify you as soon as it's available again.

Yes! We offer beautiful gift packaging upon request. If you want to send a product directly as a gift to someone — even from abroad — we can pack it beautifully and deliver it straight to their door in Pakistan. Just mention it when ordering or contact us on WhatsApp.

Absolutely! We help overseas Pakistanis send beautiful gifts to their loved ones back home. You place the order from anywhere in the world, we deliver it directly to your family's doorstep in Pakistan — beautifully packed.

You can pay online through our secure checkout using an international card. Cash on Delivery is not available for overseas orders. Contact us on WhatsApp and we'll guide you through the process smoothly.

Yes! We offer premium gift packaging so your gift arrives looking special. Just mention it when ordering or let us know on WhatsApp — we'll make sure it feels like a real surprise for your loved one.

Yes! You can include a personalized message with your gift. Simply share it with us on WhatsApp when placing the order and we'll make sure it's included.

Yes! Once dispatched, we'll send you a tracking number via WhatsApp so you can follow your gift's journey all the way to your family's door — from wherever you are in the world.

Our overseas customers love sending gifts for Eid, birthdays, weddings, Mother's Day, and just as a surprise for their families back home. No occasion needed — just a reason to make someone smile!

Currently, we do not offer international shipping. However, we are planning to expand our delivery service in the future — stay tuned!

Absolutely. We take your privacy very seriously and never share your personal information with any third party.